Authentication is a complete workflow, not just a sign-in screen. Enrollment, device replacement, and account recovery deserve the same attention as the main method.
Map the alternatives
Review every way an account can regain access. A fallback process may have a different risk profile from the primary sign-in method.
Help people prepare
Explain supported recovery options clearly during enrollment. Test the experience of losing a device without making staff invent a procedure during an emergency.
Watch for unexpected changes
Registration of a new authenticator or a recovery-method change can be a useful event to review, especially alongside other account activity.
Original sample editorial content for the preview edition.